We are now open on Saturdays between 9AM and 1PM for all your stove and flue needs!
| About Us This web site is owned and operated by Nonfumo Flue Systems Ltd. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Nonfumo Flue Systems Ltd Carousel House Wycombe Road Stokenchurch Bucks HP14 3RP Phone: 01494 482044 Email: sales@fluesystems.com VAT Registration Number 417 4250 70 Company number: <01894853> |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. We accept Visa, Visa Debit, MasterCard, Mastercard Debit, UK Maestro, International Maestro, Solo, Electron, and Visa Delta. We do not charge for most items until they are ready to ship. Backordered items are not charged until they are shipped. Items that are manufactured to order are charged before commencement of manufacture. Drop ship items are charged immediately. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping charges are clearly displayed for each region on the shipping charges link on the left hand side of every page. We do not charge shipping on any order over £150 nett to UK Mainland. We are no longer able to ship orders outside of the UK and Northern Ireland. We are also no longer able to accept and process orders using a transfer service or “Forward2Me” service to an international address. |
| Delivery Schedule Whilst every effort will be made to deliver your order in a timely manner, we do not guarantee any delivery times. You agree that we will not be held responsible in any way for any charge incurred by yourselves in anticipation of delivery. Any delivery times quoted on our site are for guidance purposes only, and are not a definitive delivery time. All stove and pallet delivers are kerbside only deliveries. Delivery drivers may be able to put pallet deliveries and stoves to your doorstep or in some cases in to garages but only when possible and safe to do so. They are unable to climb and decent stairs, cross gravel, mud or other rough surfaces. Failed deliveries due to access problems not mentioned at the time of order will incur a re-delivery charge. If you have reported access problems and the couriers agree to send a smaller vehicle, this may be a 'transit' type van with no tail lift - in this case you will need to arrange for some help to carry the stove off the vehicle. When the courier delivers, please DO NOT SIGN for the goods until you have checked them over for damage - damage not reported at the time of delivery cannot be claimed for - The courier will have a time slot which enables you to check your items. With stove deliveries, if it is just the glass that has been damaged please make a note on the couriers documents 'DAMAGED GLASS', accept the delivery and give us a call and we will send out replacement glass. It is very rare that a driver will not wait to allow you to check over your order but if the driver does refuse to wait, please write on their documents “driver refused to wait” in the signature box You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All purchases are screened for fraud. Should our fraud screening highlight an increased risk, your order will not be shipped. We will contact you to request an alternative payment method. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01494 482044 (International +44 01494 482044) or fax us on or write to us at Carousel House Wycombe Road Stokenchurch Bucks HP14 3RP ========== |
| Privacy Policy INTRODUCTION In this privacy policy, "we" and "our" relates to Non Fumo Flue Systems Limited, company number 01894853, a company registered in England and Wales. "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Non Fumo Flue Systems Limited or is making an enquiry. HOW WE USE YOUR PERSONAL DATA We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order. Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry. We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of. We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order. After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and on our website. The service provider we use is Soapbox. We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way. We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU. WHAT DATA DO WE HOLD? We hold the personal data that you supplied in the course of placing your order or enquiry. The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone. We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances. HOW WE HOLD YOUR PERSONAL DATA We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry. If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means. CO-OPERATING WITH LEGAL AUTHORITIES If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data. AUTOMATED PROCESSING Some advertisers, particularly Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation. YOUR RIGHTS If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent. You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from. You can exercise any of these rights by contacting us using the details below. You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed. HOW TO CONTACT US If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01494 482044. |
| Returns Policy Returns Within 7 Days of Order Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. All goods returned should be in the same condition as originally supplied. Goods should be unopened, and all packaging in perfect condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please be aware that some goods sold on this site are not eligible for return - please see below for details. Returns Up To 30 Days of Order We accept goods for return within 30 days for a full refund, excluding any original cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. All goods returned should be in saleable condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please be aware that some goods sold on this site are not eligible for return - please see below for details. Returns After 30 Days of Order We cannot normally accept goods for return after 30 days from order. Should you have goods beyond this period that you wish to return, please contact us, and we will try to assist you. Any goods that we do agree to accept for return beyond this period will be subject to a 20% restocking charge. All goods returned should be in saleable condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Under no circumstances will good be accepted for return after 90 days from order. Please be aware that some goods sold on this site are not eligible for return - please see below for details. Goods That Cannot Be Returned Some goods in our store are not eligible for return. We have marked each item ineligible for return clearly on the product description. They include any items manufactured especially for you, and certain diameters of chimney liner which have been cut to length for you. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
Get in touch with us
Nonfumo Flue Systems Ltd
Carousel House, Wycombe Road,
Stokenchurch, Bucks, HP14 3RP.
Phone: 01494 48204401494 482044
Email: sales@fluesystems.com
